Refund policy

REFUND POLICY

Overview
We want you to be satisfied with your purchase. Please read this policy carefully before placing an order or requesting a return.

Return Eligibility
We accept returns within 30 days of delivery. To be eligible, items must be unused and in their original condition and original packaging.

How to Request a Return
Contact us at ehwoarc235@gmail.com before sending any item back. Include your order number and the reason for the return. Returns sent without prior written approval will not be accepted.

Once your return request is reviewed and approved, we will provide return instructions and the correct return address. Do not ship items back until you have received written approval and a return address from us.

Return Shipping
Return shipping costs are the customer's responsibility unless the item received was damaged, defective or incorrect.

Damaged, Defective or Incorrect Items
If you received a damaged, defective or incorrect item, contact us at ehwoarc235@gmail.com within 30 days of delivery. Please include your order number, a description of the issue and clear photographs of the item and packaging. We will arrange an appropriate resolution at no additional cost to you.

Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. If approved, your refund will be issued to the original payment method within approximately 5–7 business days. Please note that your bank or card provider may require additional time to process and post the refund.

Non-Returnable Items
Items explicitly marked "Final Sale" before purchase are not eligible for change-of-mind returns. This does not affect remedies for damaged, defective, incorrect or otherwise non-conforming products. Personalised or custom-made products are also not eligible for return.

Questions
For return or refund enquiries, contact us at ehwoarc235@gmail.com.